Organizational Development

Deming's message to Japan's chief executives: improving quality will reduce expenses while increasing productivity and market share.


http://en.wikipedia.org/wiki/W._Edwards_Deming


http://en.wikipedia.org/wiki/Organizational_development
As defined by Richard Beckhard, "Organization development" (OD) is a planned, top-down, organization-wide effort to increase the organization's effectiveness and health. OD is achieved through interventions in the organization's "processes," using behavioural science knowledge